About Us | Liberty Life Assurance

Who We Are
Our Awards

We are a leading Insurance Company, affiliated to Liberty Group, a wealth management company represented in 18 African countries. We use our knowledge and actions to guide our customers on their journey to financial freedom. We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.

Making financial freedom possible for all Kenyans

Financial freedom is an audacious goal to pursue. Yet, at Liberty we believe it’s not just attainable, but absolutely life changing. It is a goal we have helped our customers attain for over half a century. To help you get there, we wake up every day to develop financial solutions that provide you with the best tools to achieve financial freedom. We listen to your concerns and provide the right solutions, while ensuring we are there when you need us most. Because we know if you succeed, so do we.

Our Customer Service Charter

At Liberty Life, we drive a customer-centric culture in order to make financial freedom possible for all. Our commitment is to deliver excellent customer service by being dependable, accessible and personalized in how we interact with clients.

We are dependable

We provide new policy documents within 10 days We pay funeral beneﬁts within 48 hours We process Group Life discharge voucher for death claims in 5 days We pay Life and Group Life (permanent disability & critical illness) beneﬁts within 5 days We pay Pensions beneﬁts within 10 days We are a leading ﬁnancial services group with presence in 25 countries across Africa

We email policy statements every month. We call regularly to give update on policy status and beneﬁts. We meet our Corporate customers quarterly. We oﬀer diverse and ﬂexible solutions tailor-made to meet your needs.

We are accessible. We provide an online self-service portal to view current Life and Pensions statements. We email Life and Pensions statements within 24 hours of request. We acknowledge and respond to e-mails within 24 hours. We answer phone calls by the third ring.

We have a Call Centre (0711 028 000) and short code (20120) service to receive and respond to your calls and SMSs. We have a 24 hour presence on twitter (@LibertyLifeKe) and Facebook (LibertyLifeKenya). Our Nairobi oﬃce is open from 7.00am to 5.00pm on weekdays and 9.00am to 1.00pm on Saturdays. We have oﬃces in all Kenyan cities and major towns which are open from 8.00am to 5:00pm on weekdays

We Provide friendly and reliable services Empower and equip our staﬀ with the means to deliver excellent service Maintain a clean and safe working environment.

Provide customers adequate information on our insurance and financial solutions Undertake continuous market research to provide relevant and competitive solutions Act promptly on customer feedback Resolve disputes amicably by seeking mutually acceptable solutions

FKE Employer Of The Year Award 2023

Liberty & Heritage: 2nd Runners Up Innovation and Productivity Award - 2nd Runners Up

Think Business Award 2022

Best Insurance Company in Sustainable Corporate Social Responsibility - Winner
Claims Settlement Award - Life Insurance - Winner
Best Insurance Company in Product Innovation - Winner

Heritage Awards

Risk Management Award - Winner
Training Award - Winner
Fraud Detection and Prevention - Winner

AKI Agents Awards 2020/2021

2021 Innovation Category - Winner
Life Insurance Company Award - Winner