Contact Information

Liberty Life

Contact Centre : 0711 028 000

SMS: 20120

USSD: *373#

Email: [email protected]

Opening hours: Mon - Fri 8:15 a.m. – 5:00 p.m Sat: 9:00 a.m. – 1:00 p.m. Public Holidays – Closed

For funeral claims please send the claim form to: [email protected]

Heritage Insurance

Non-medical business:

General email: [email protected]

Switchboard telephone numbers: 0711039000 or 0734101000

For Health Insurance queries please use the contacts below:

• 0711 076333 - Medical Call Centre ( 24/7)
• 0722 619098 - James Obuya (Head of care management and claims)
• 0722 714839 - Agnes Kinya (Business Development Manager) Health Business
• 0723 668931 - Ian Njogu (Underwriting manager) Health Business
• 0721 682241 - Dorcas Mwisa (Medical Finance)
• 0723 810927 - Doreen Chilo (Medical Finance)

Retail medical:

Email: [email protected]

Telephone number: 0741403221

For specific departmental queries feel free to call the undersigned:

• Benjamin Maina - Head of Underwriting - 0722979806
• Daniel Wachira - Head of Claims - 0725701716
• Simon Chege - Head of Retail business (Branches) - 0722657504
• Faith Karira - Customer Experience Manager- 0797170658

Operations Medical Contact center

Email: [email protected]

WhatsApp 0768 661 492

Phone: 0711 076 333