How To Report Fraud

Report Fraud

At Liberty Kenya Holdings Plc (Liberty Life Kenya and Heritage Insurance Kenya), we take fraud seriously. We are committed to conducting business in an ethical and legally acceptable manner.

Nature of matters that can be reported

If you see something that looks suspicious, please report it to us, even if you are not sure. You may report matters such as:

Conduct which is inconsistent with our purpose, code of ethics, policies and procedures.
Violations of law.
Abuse of company resources and assets or abuse of office.
Danger to the health and safety of any individual.
Deliberate concealment of information.
Activities indicative of fraud, money laundering, terrorist financing, bribery and corruption.

As a whistleblower, you may choose to report a suspicious activity anonymously or confidentially. All whistleblowing reports will be treated with utmost confidentiality and the identity of the whistleblower, if known, will be protected under the confines of our policies and the Law.

Key principles in reporting fraud

Principle 1: Obligation to report

Any employee, supplier or customer who has a reasonable belief that there is an incident or impending incident, may raise a concern. Additionally, an obligation exists, in certain professions such as accountancy, actuarial and auditing, to blow the whistle on any identified irregularity.

Principle 2: Protection of the whistleblower

Liberty Kenya will try its utmost to protect an individual’s identity when s/he raises a concern by complying with relevant whistleblowing legislation which is aimed at protecting whistleblowers. Any retaliation taken against a whistleblower because s/he has made a disclosure in accordance with our whistleblowing policy will be treated as gross misconduct and dealt with accordingly.

Principle 3: False of malicious disclosures

A whistleblower that makes a report with false allegations, malicious intent and knowing the information provided is untrue will not be protected. In such cases, disciplinary and/or legal action will be taken against the person concerned.

Information required

When reporting an incident, please provide as much information as possible to expedite the investigation process. If available, provide information such as:

Which entity/entities/department are involved
Who is involved
What happened
When the incident happened
Where the incident happened
How it happened

Channels to report fraud

As a customer, you may reach out to Customer Service through the contacts provided on our Contact Us page https://www.liberty.co.ke/contact-us; or
Write to Liberty Kenya Risk and Compliance through the email [email protected]; or
Call the whistleblowing hotline on +27127600147